Linking Initiatives to Real-World Outcomes

Success Story




Automated Migration Assessment in the Telecom Industry

At a Glance

Company Profile

  • Swiss Telecommunications

  • Headquarters: Bern, Switzerland

  • Employs ~19,000 employees

  • Total Managing Assets >CHF 11 Billion

  • Products & services include mobile access, wireline access, IP aggregation, optical transport, IP-backbone, & data centers, core and service platforms



When decision-makers were considering Swisscom growth strategies, they decided a deep dive As-Is assessment would produce all the facts necessary to improve their SAP system’s performance while cutting operations costs to support the growth plan. Swisscom chose the West Trax automated assessment methodology to produce necessary transparency.

As a major telecommunications company headquartered in Bern, with an Italian subsidiary, Swisscom runs with 19,000 employees generating over $11 Billion revenues. The company relies on efficient SAP system operations to help drive a healthy profit while maintaining high degrees of customer satisfaction.


The KPI scan revealed many unused, or rarely used, custom code programs. Following their results, they deleted unused custom code programs or made them inaccessible to ‘normal’ users with the intention of deleting them later.

Initiatives to help Swisscom improve its SAP solutions operations include Swisscom Cloud strategies to integrate through reliable operations, mobility for unrestricted connectivity, data security, IoT to collect data from objects and machines for processes, Banking industry solutions and operations, and IT outsourcing for custom solutions in the digital age. These intiatives support enterprise customers with innovative technologies that facilitate efficient planning.

The West Trax|BTT Due Diligence Value Discovery Virtual Roundtable method lets companies view all their actual As-Is, 6-level business processes transactions w/custom code before the customer decides whether to buy the KPI Analyzer.        


Cut Time & Costs

The West Trax Assessment KPI Analyzer – the innovation App – cuts 99% of the time and > 70%  of costs of assessment workshops.

Automated Methodology

Proven to mitigate risk of human error and subjectivity, used by 1,800+ SAP customers.

“The savings were around CHF 300,000 p.a. due to elimination of maintenance on unused custom code. This is a quick win! In a further step, we will examine and verify the unused Standard Potential. There we promise ourselves further savings, these will be far higher.”

Paul Riedo

Head for SAP Competence Center


Reference Videos


For more information, contact:

President & CEO

West Trax KPI Analyzer Representatives for North America/Exclusive Agents in Canada


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